Terms of Service : Smok-It

The company SMOK-IT distribution internationale (below SELLER) is registered in the French Commercial Register under number Siren 791 626 070, (His mailing address is SDI / SMOK IT 57 bis avenue de la Motte Piquet 75015 Paris, and its email address is contact@smok-it.com (below ADDRESS OF SELLER).

Any order of a product appearing in the online store site www.smok-it.com (below SITE SELLER) requires consultation and prior acceptance of these terms of sale. Validating the order implies full acceptance of these. The click value "digital signature".


These terms are intended to define the rights and obligations of the parties under the online sale of goods offered by SELLER for the consumer.

Order Confirmation:

The contractual information will be confirmed via e-mail to the address specified by the customer in the order form.

Proof of the transaction:

The records stored in company’s computer systems SELLER within reasonable safety conditions are considered as proof of communications of orders and payments between the parties.

The filing of purchase orders and invoices are made on a reliable and durable medium can be produced as evidence.

Product information:

Every effort has been made to ensure the accuracy of the information presented on the SITE SELLER. SELLER or its suppliers are not, however, responsible for the consequences, incidental, special damages from electronic transmission or the accuracy of the information transmitted even if SELLER has been advised of the possibility of such damages. The names and brands and manufacturers are used only for identification purposes. Photos, descriptions and prices of products are not contractual.

Validity of the offer and the price of it:

Our prices are valid for the day.

Shipping method:

The products are delivered to the address specified by the customer on the order form and only on the geographical areas that we serve.

All products leave our warehouses in perfect condition. The customer must notify the carrier (or factor) the slightest trace of damage (holes, signs of crushing etc. ..) on the package, and if necessary to refuse the package. An identical new product will then be returned without charge.

The exchange of any product declared later, damaged during transport, without any objection has been issued on receipt of the package, can not be supported. As with any shipment, it is possible to be delayed or that the product gets lost. In such a case, we contract the carrier to start an investigation. Every effort is made, as long as necessary to find this package. If necessary, the merchant will be reimbursed by the carrier and deliver a new package identical to its costs.

We disclaim any responsibility for the longer delivery times because of carrier, especially in case of loss of goods, bad weather or strikes.

Delivery problems due to carrier:

Any anomaly concerning the delivery (damage, missing product compared to the delivery order, damaged package, broken product ...) must be indicated on the delivery form of'' reserve'' , accompanied by the signature of the customer.

The consumer must confirm this problem by sending the carrier within two (2) working days of the delivery date by a registered letter with acknowledgment of receipt letter stating the said claims.

The consumer must send a copy of this letter to the address of the SELLER. Without this, we will proceed to exchange.

Delivery errors:

The consumer must make to the SELLER, the day of delivery or later than the first business day following delivery, any claim of error of delivery and / or non-conformity of goods in kind or in quality compared to information given on the purchase order.

Beyond this period, any claim will be rejected.

The formulation of this claim against the SELLER may be made to the address of the seller.

Any claim not made in the rules defined above and within the time limits could not be taken into account and release SELLER from any responsibility to the consumer. In case of error of delivery or exchange any product for exchange or refund must be returned to the SELLER in its entirety and in its original packaging in perfect condition at the address of the seller.

To be accepted, any return will be notified and have the consent of the SELLER, which if agreed will ship the package to the correct address.

The shipping costs are the responsibility of the SELLER, except where it would prove that the product does not match the original declaration made by the consumer in the right way back.

Product Warranty:

The provisions hereof may not deprive the consumer of the legal guarantee which obliges the seller to guarantee against all consequences of latent defects of the thing sold.

The consumer is expressly informed that the SELLER is not the manufacturer of the products presented in the SITE SELLER and the SELLER shall not be liable for defective products.

Accordingly, in case of damage to a person or property product default, only the responsibility of the manufacturer thereof may be sought by the consumer, based on information provided on the packaging of the product.

The warranty period is one year (1 year). Included in the electronic security system, electrical accessories such as battery chargers and the complete structure of the device. Are excluded from this guarantee, all modified or repaired by the customer or by any other entity that product providers selected by the SELLER. Is limited to three months warranty battery. Are excluded from the warranty consumables such as sprays and aromatic nicotine cartridges. The warranty can be extended as provided in store and on the website in the store.


The right of withdrawal applies only to natural persons.

In accordance with Articles L. 120-20, the consumer has a period of seven (7) calendar days to return, at its expense, the products do not suit him. This period starts from the date of receipt of the consumer's order. All returns will be reported in advance to the customer service SELLER. The product must be returned to the address of the seller.

Sensitive products (such as DVD, CD, software) should not have been unsealed so that the consumer can exercise the right of withdrawal.

We will only accept products returned in their entirety, in their original packaging complete and intact and in perfect condition for resale. Any product that has been damaged or whose original packaging has been damaged, will not be refunded, returned or exchanged. This right of withdrawal is without penalty, except the cost of sending and returning. Assuming the exercise of the right of withdrawal, the consumer has the option of requesting either a refund of monies paid, or exchange the product. In the case of an exchange, the return will be at the expense of consumers.

Upon exercise of the right of withdrawal, the SELLER will make every effort to refund the consumer within thirty days.

Rights of use:

The use of trademarks in this site is strictly prohibited.


Neither party has breached its contractual obligations, insofar as their execution is delayed, hindered or prevented by a fortuitous event of force majeure. Will be considered a force majeure any compelling facts or circumstances, outside parties, unpredictable, inevitable, independent of the will of the parties and can not be prevented by them, despite all reasonable efforts.

The party affected by such circumstances shall notify the other within ten working days of the date on which it becomes aware.

Both parties will then, within three months, unless unable due to force majeure, to examine the impact of the event and agree the conditions under which the contract will be continued. If the force majeure lasts for more than a period of one month, the terms may be terminated by the aggrieved party.

Explicitly, are considered force majeure or unforeseeable circumstances beyond those usually retained by the jurisprudence of the French courts: the blocking of means of transport, earthquake, fire, storm, flood, lightning, broken telecommunication networks or difficulties unrelated to customers, and specific to networks.


If any provision of these terms and conditions are held to not be validated or declared as such under any law, regulation or following a final decision of a competent court, other provisions shall remain in full force and scope.


The fact that one of the parties does not claim a breach by the other party of any of the obligations contained in these terms and conditions of sale can not be interpreted in the future as a claim the obligation in question.


These terms and conditions are subject to French law. This is so for all the rules. In case of dispute or claim, the consumer will apply primarily to the SELLER for an amicable solution.


All data you provide to us are in order to process your orders. Under Law No. 78-17 of 6 January 1978 relating to computers, files and liberties, you have the SELLER with a right of rectification, consultation, modification and deletion of data you have provided. This right may also be exercised online.


All orders sent via the SITE SELLER carries the adhesion of the customer, without any restriction, to the general terms and conditions of the SELLER. In case of sale to a corporation, any dispute relating to the sale (price, Terms, products ...) will be subject to French law to the Court of the head office of SELLER.